This Privacy Policy describes how AxiomAI ("we," "us," or "our"), a sole proprietorship operated by Jeff Sullivan in the State of Michigan, collects, uses, and protects information you provide when using AxiomAI Resolve ("the Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following information when you register for or use the Service:

• Full name
• Email address
• Password (stored as a secure, encrypted hash — never in plain text)
• Company or organization name
• Professional role
• Primary states handled
• Years of experience
• Claim types handled
• How you heard about us
• Phone number (if provided)
• Mailing address (if provided)
• Profile photo (if provided)

We also collect usage data such as the number of AI requests made, analysis types selected, and general platform activity for billing and service improvement purposes.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide and improve the Service
• Process payments and manage subscriptions through Stripe
• Communicate with you about your account, trial status, and billing
• Respond to support requests
• Monitor usage for rate limiting and fraud prevention
• Comply with legal obligations

3. Claim Documents and Uploaded Content

AxiomAI Resolve allows you to upload claim-related documents for AI analysis. We treat all uploaded documents as confidential. Documents are processed solely to generate your requested analysis and are not retained after processing is complete, consistent with our immediate document retention policy.

We do not use your uploaded claim documents to train AI models or share them with third parties.

4. Payment Information

We use Stripe to process all payments. AxiomAI does not store credit card numbers, bank account details, or other sensitive financial information on our servers. All payment data is handled directly by Stripe in accordance with their Privacy Policy and PCI-DSS compliance standards.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: Stripe (payments) and Anthropic (AI processing). These providers receive only what is necessary to perform their services.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures including encrypted passwords, HTTPS encryption in transit, and secure server infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Uploaded documents are deleted immediately after processing. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of non-essential communications

To exercise any of these rights, contact us at the address below.

9. Cookies

The Service uses browser local storage to maintain your login session. We do not use tracking cookies or third-party advertising cookies.

10. Children's Privacy

The Service is intended for professional use by adults. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Michigan, without regard to its conflict of law provisions.